HELP & CONTACT
Need a hand with MopTally?
Tell us what happened and which device you're using. If a feature did not work as expected, include the steps that led to it. Please do not email client records, photos or backup files unless we ask for them.
Email the developer
For product questions, support, accessibility feedback or privacy requests, write to:
kh249918@gmail.comYour email app handles sending. MopTally's website does not collect a message through this page.
Useful details to include
- Android or iPhone, and your app version
- The screen you were on and what you tapped
- The exact error text, if one appeared
- Whether the issue involves a quote, visit, invoice, backup or subscription
For a purchase problem, include the store used. Do not send payment card details.
QUICK ANSWERS
Before you write
Where is my business data stored?
Your clients, jobs, notes and visit photos stay on your device. MopTally does not offer an account or cloud sync, and it keeps its data out of iCloud and Google backups. An encrypted backup you export is the way to move or recover your data.
What does a manual backup include?
A manual export contains business records, including clients, quotes, visits and invoices, encrypted with a password you choose. It does not include visit photo files. Keep the password safe: without it the backup can’t be restored, and we can’t recover it.
How do I manage or cancel Pro?
Subscriptions are managed in the store where you purchased them. Use your Apple App Store or Google Play subscription settings. Removing the app does not cancel a subscription. MopTally is still in development, so subscription purchases are not available yet.
Can I request data deletion?
Business records are stored on your device. In the app, Settings › Delete business data removes them; exported backups and files you shared must be deleted separately. For data about your subscription, website visits or support emails, email us with the subject “MopTally privacy request”. See the privacy policy.