*Privacy Policy - goodmoy*
Welcome to goodmoy store, we are committed to protecting your privacy and personal information. Please read this policy carefully to understand how we collect and use your information.
Data collection
We collect the information you provide to us, such as your name, email address, and delivery address. This information is stored on our secure servers to facilitate future purchases and improve your experience on the site.
Use of information
We use the information we collect to provide you with exclusive offers and services by sending offers and promotions via email.
Share information
We keep your personal information on our website and do not share it with outside parties. However, we may share delivery information with shipping companies and financial service providers to ensure delivery of your orders and payment transactions.
Your rights
You have full rights to amend or delete your personal information from our site. You can update your delivery information or delete your account entirely. If you delete your delivery information, it will be automatically deleted from our site after three months.
Cookies
We use cookies to facilitate your experience on our site, and to make it easier to search and choose between products. We keep some key information inside cookies to facilitate your browsing and experience on the site.
Contact us
When you communicate with us through the Site, we collect information such as your name, order number, and email address. Messages will be deleted six months after communication ends.
Return policy
You may return any unused product within 30 days of purchase, subject to the terms of the return policy specified on our website.
*Return Policy - goodmoy*
We at goodmoy always strive to provide quality products and excellent service to our customers. If you are not satisfied with your product, please read the following returns policy to learn how we handle return requests.
Return Terms:
- Duration: Products may be returned unused and in their original condition no later than 30 days from the date of purchase
- Product Condition: The product must be in its original condition and unused, and the original packaging with labels and instructions must be present
- Customized products: Customized products that are specifically designed to your order cannot be returned, unless they have a manufacturing defect
return process:
- communication: You must contact us via the means of communication available on the site to submit a return request. The relevant order and product information must be provided
- Provide details: When submitting a return request, please provide full details of the reason and a clear photo of the item in question if there are any obvious defects
- Confirmation and guidance: We will review your return request and notify you of the next steps to take to complete your return
Exceptions:
- Customized products: Customized products can only be returned if they have a manufacturing defect.
- Incorrect use: Products that have been used incorrectly or are damaged due to misuse cannot be returned.
Return procedures:
- Product inspection: Once we receive your returned product, we will inspect it to verify its condition and follow the return conditions.
- Processing: If your return request is approved, we will process the return and issue a refund or replacement at your option.
Note:
Shipping costs will be deducted from the return value if the return is unsuccessful due to damage or incorrect use of the product.
Our returns policy aims to ensure your complete satisfaction. If you have any questions or inquiries regarding the return process, please contact us through the contact methods available on our website.
Policy updates:
We may update our Privacy Policy from time to time, and will notify you of any changes via email.
*Effective Date*
This Privacy Policy begins August 2023.
